We aim to make using our surveillance cameras as easy as possible by providing a step-by-step process that reduces client workload and a service that ensures the cameras deliver the right results every time.
Below, we detail how this process works and highlight some of the key benefits of utilizing a managed security service.
But can you be certain that everything is working the way it should be? Are the cameras online? Are they recording? Are they pointing in the right direction?
Connecting into the cameras to manually check they are working correctly can be time-consuming and take you away from other important work.
That's why ensuring you have the right surveillance process backed by a comprehensive service plan is essential.
It provides the absolute certainty that your cameras are correctly installed, online, recording, and ready to detect activity at your sites so that when they are needed most, they'll be ready.
Using a managed service provider also helps ensure you have the most appropriate technology for your application. If criminal activity is detected at your site, a security professional is watching and ready to respond.
When you choose WCCTV as your security provider, you will benefit from an end-to-end security process that covers all this and more.
Below are the key steps in the WCCTV managed service. Each service element ensures we deliver a security solution that is fully customized to your particular needs.
When you choose a mobile security system from WCCTV, your first step will be to speak with one of our highly-experienced security professionals.
They will ask you a few key questions about the site you're looking to protect to ensure we can offer a surveillance solution that perfectly matches your requirements.
These questions will focus on power availability, the size and layout of your site, any vulnerable areas such as access points and sheltered areas, and what hours of the day you need the site protecting.
We will also take the time to learn more about your specific requirements, what are the biggest security risks that your locations are likely to face.
Depending on your location, one of our security experts can undertake a site walk to get a more detailed understanding of your requirements.
Learning more about your specific needs will help our security experts determine the optimal locations for the camera (or cameras) to ensure there are no blind spots in the surveillance system they set up for you
It will also help us determine whether we need to utilize video analytics to cover potentially vulnerable areas, and whether we need to supply a solar-powered camera for power autonomy.
As part of WCCTV's managed security service, you will also have access to our team of camera installation technicians.
They will visit your site and install all the equipment you require, whether that's a WCCTV pole-mounted camera, a mobile surveillance trailer, a time lapse video camera - or a combination.
They will also assist with the configuration of the systems, including:
Positioning the solar arrays (if required)
Setting up video analytics
Installing alarms, sirens and audio-voice down systems
Setting up with our free and unlicenced viewing software / mobile app
Testing all detection zones
Security cameras act as a powerful visual deterrent and help investigate any criminal activity.
But when a team of security professionals remotely monitors them, they act as a virtual security guard - always awake and always on guard.
All of WCCTV's mobile video surveillance cameras deliver live and recorded video via 4G LTE, which can be sent directly to an Interactive Surveillance Operations Center (ISOC).
The security professionals at the ISOC will immediately review the footage to verify the alarm, and then take appropriate action - despatching mobile guards or contacting Law Enforcement to ensure your sites are protected.
All of WCCTV's mobile surveillance units are fitted with an ongoing remote diagnostics solution as standard. This is known as the WCCTV Heartbeat.
Twice a day, every day, Heartbeat will check:
Connection Issues: Reports when the connection to the surveillance unit fails, or the unit goes offline
Camera Failures: Detects if a camera has developed a fault or is tampered with
Hard Disk Failures: Detects hard disks failures or if it stops recording
Recording Issues: Reports if the system records for less than expected
Time & Date Inaccuracy: Reports when the time is incorrect or tampered with
A simple power reboot can resolve up to 99% of these issues. That's why WCCTV supplies all of our surveillance cameras with the WCCTV Smart Switch, an automated power switch that allows for a remote reboot to occur.
So there's no need for site visits to reboot your equipment; we'll handle everything remotely for you - most of the time before you even know there's a problem.
As part of the WCCTV Managed Service, a world-class security team will be monitoring your sites - proactively protecting them from theft and criminal damage.
If an intruder is spotted on your site, our team will:
Once an intruder alert is verified, our monitoring partners will issue an audio warning from an inbuilt alarm system within WCCTV's security cameras. This could be a:
Banshee siren alarm
Blue strobe light alarm
Audio voice-down warning
All of the above
Typically, an audio warning is enough to deter unwanted intruders from causing damage to the property.
In some cases, an audio warning will not be enough to prevent intruders from accessing your sites.
As soon as our ISOC professionals recognize a threat at your site, they immediately dispatch law enforcement and make them aware that they will be responding to a real, verified threat, one that requires immediate assistance.
This level of focus can mean the difference between loss of property, criminal damage and a successful arrest.
Once we have ensured the site has been protected and a response is en route, our team will reach out to you as the site owner to alert you to the incident.
We understand that there may be damage and/or missing items you will need to report right away.
Our team will provide full details on the incident, including what response has been taken and where the incident has occurred.
Our monitoring partners will continue to monitor the property — including the entire perimeter — both during and after an incident until the police have arrived.
WCCTV's mobile surveillance cameras contain up to 4TB of onboard recording capacity.
This allows our team to download videos and images of the incident and package these for you in a playable format as part of a full incident report. This evidence can be provided to law enforcement and passed on to insurers if needed.
The video below demonstrates the effectiveness of this process in action. If unwanted intruders attempt to access your sites, WCCTV will Deter - Capture - Record.
WCCTV has been supplying mobile video surveillance cameras around the world since 2001. In our experience, the key applications for managed security cameras include:
Ready to learn more about how WCCTV's remotely managed security cameras can help protect your sites, business and property? Contact our team today at 877 805-9475 or email firstname.lastname@example.org.