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Technical Support

If you are experiencing any difficulties using your WCCTV system, please contact us on 877 805-9475 (Monday to Friday 08:30 - 17:30) or via email to

Contact Tech Support

WCCTV Service Bundles

WCCTV's Service Bundles are a complete operational package for your WCCTV Surveillance systems. 

They are designed to facilitate the easy operation of the equipment and provide total convenience.

Below are the various services and benefits you can expect to receive as part of a WCCTV Service Bundle.

You can renew or upgrade your Service Bundle at any time by calling 877-805 8475 or by emailing

1. WCCTV Remote Connectivity

WCCTV Connectivity is much more than just the SIM card within your equipment; it includes the following benefits:

2. WCCTV Technical Support

WCCTV prides itself on delivering world-class, US-based customer service and technical support. As part of a WCCTV service bundle, our customers receive the following:

3. WCCTV Warranty

The comprehensive warranty cover from WCCTV provides peace of mind that we will collect and priority repair your equipment and protect you against unexpected costs.

As part of a WCCTV Service Bundle, you'll receive

4. WCCTV Heartbeat

WCCTV Heartbeat is a remote diagnostic service that closely monitors your WCCTV surveillance cameras to ensure they are operating correctly. Twice a day, every day, we will check the following:                 

Connection Issues: Reports when the connection to the surveillance unit fails, or the unit goes offline.

Camera Failures: Detects if a camera has developed a fault or is tampered with.    

Hard Disk Failures: Detects hard disk failures or if it stops recording.    

Recording Issues: Reports if the system records for less than expected.        

Time & Date Inaccuracy: Reports when the time is incorrect or tampered with.

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