Region - USA

Technical Support

Technical Issues

If you are experiencing any difficulties using your WCCTV system, please contact us on the number below and select the option for Technical Support:

+1 877 805-9475 (Monday to Friday 08:30 - 17:30)

To contact us via email, please send a support request to tech@wcctv.com

A range of support guides for installing and operating your cameras and software are available by registering for an account on our website. Click the Account Login button at the top of this page and follow the instructions.   

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WCCTV Service Bundles

WCCTV’s Service Bundles area complete operational package for your WCCTV Surveillance systems. 

They are designed to facilitate the easy operation of the equipment and provide total convenience.

Below are the various services and benefits you can expect to receive as part of a WCCTV Service Bundle.

You can renew or upgrade your Service Bundle at any time by calling 877-805 8475 or by emailing tech@wcctv.com

1. WCCTV Remote Connectivity

WCCTV Connectivity is much more than just the SIM card within your equipment, it includes the following benefits:

  • Live remote access to video streams via 4G LTE (with fall-back to 3G)

  • Remote access to video archive  4G LTE (with fall-back to 3G)

  • Secure video transmission via fixed static IP addresses

  • Network management and troubleshooting

  • SIM performance reporting

2. WCCTV Technical Support

WCCTV prides itself on delivering world-class, US-based customer service and technical support. As part of a WCCTV service bundle, our customers receive:

  • Remote camera commissioning

  • Network management

  • Remote training on purchase or hire or product

  • Remote diagnostics

  • Support guides

  • Training on demand

  • Free training workshops

  • Online technical support

  • Telephone technical support

  • Training videos

3. WCCTV Warranty

The comprehensive warranty cover from WCCTV provides peace of mind that we will collect and priority repair your equipment as well protect you against unexpected costs.

As part of a WCCTV Service Bundle, you'll receive

  • Free repairs and replacements – including parts and labour

  • No collection or assessment fee

  • Faster turnaround – no waiting for invoices or POs to be raised

  • Hassle free – notify us of your requirement for a repair and we will take care of everything

  • Priority repairs – we will endeavor to repair and return your equipment on a 10 working day turnaround from when it is received by WCCTV

4. The WCCTV Smart Switch

WCCTV’s Smart Switch allows a user to remotely control the power to a WCCTV Pole Camera using cellular technology - allowing for a remote reboot to occur.

The Smart Switch is a wireless system that can be powered directly from your pole camera, requiring no additional power source or cabling.

Intermittent or unreliable power supply to streetlights and other installations can cause power surges which may affect the 4G LTE signal of your WCCTV system. This can also occur following major power outages.

It is estimated that up to 90% of these downtime events can be solved with a hard power reboot, as power-cycling the equipment forces it to reset and restart from a known good state.

Being able to reboot equipment remotely allows the user to significantly reduce the need for expensive and time-consuming site visits.

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5. WCCTV Heartbeat

WCCTV Heartbeat is a remote diagnostic service that keeps a close-eye on your WCCTV surveillance cameras to ensure they are operating correctly. Twice a day, every day, we will check:                 

Connection Issues: Reports when the connection to the surveillance unit fails or the unit goes offline.

Camera Failures: Detects if a camera has developed a fault or is tampered with.    

Hard Disk Failures: Detects hard disks failures or if it stops recording.    

Recording Issues: Reports if the system records for less than expected.        

Time & Date Inaccuracy: Reports when the time is incorrect or tampered with.

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WCCTV Video Analytics for Surveillance Cameras

The Benefits of Video Analytics for Surveillance Cameras

Video analytics software is a powerful surveillance tool that enhances any security camera, turning it into a proactive crime-fighting solution. We explore some of the key benefits and applications here.

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