Installation & Service Field Technician

Field Technician - Installation & Service - CCTV

Wireless CCTV, LLC (“WCCTV”) located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd originally established and located in the UK. WCCTV is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks.

Wireless CCTV LLC prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of video surveillance solutions includes:

• Rapid deployment pole cameras

• Mobile surveillance trailers

• Time lapse video services

Position:

WCCTV is experiencing tremendous growth in Ontario, California for support of the California market. We are currently an experienced Field Technician for our Installation & Service department. Primary responsibilities of the position include installation, de-installation, repair, service and maintenance of surveillance and security equipment.

Primary Responsibilities:

Supports the existing Field team with the installation, de-installation and maintenance of surveillance and security equipment in the state of California while adhering to WCCTV’s quality and health and safety standards. Maintains the inventory management of company vehicle inventory, ensuring the inventory is up to date, available. Other responsibilities include: 

1. Installation of Wireless CCTV Systems

• Reviews installation schedule, confirms and tests products before deployment.
• Programs surveillance cameras / routers and related equipment in advance of installation.
• Drives to customer sites, delivers and installs Solar Surveillance Trailers and/or CCTV cameras ensuring systems are properly installed and operating prior to customer sign off. May conduct site survey prior to installation.
• Completes all installation paperwork and obtains customer sign off as required. Responds to customer questions regarding system operations as needed.
• Interfaces with onsite customers or subcontractors on new installations and service calls.
• Interfaces with internal Customer Service and Production departments on customer orders, installation information or related items.
• Manages tools & vehicle inventory on daily basis ensuring properly equipped for all installation or repair tasks.
• Adheres to all field safety requirements of Wireless CCTV and its customers.

2. Field Service and De-Installation

• Performs service and/or maintenance of WCCTV products at customer locations. Addresses and resolves customer's technical product issues through fault diagnosis, troubleshooting & maintenance of low voltage CCTV systems.
• Responsible for the de-installation/decommission of solar surveillance trailers at customer sites and delivery of trailers back to WCCTV's depot.

3. Business Improvement

• Assists in the implementation of improvements wherever possible to reduce costs and improve time efficiency.
• Assists in updating Production, Installation and Service processes and documentation.

Qualifications:

• High school degree or equivalent required; electronics certificate preferred. Two to three years of prior work experience installing and servicing alarm / access control, electronics or related products required.
• Experience with low-voltage systems installation and service required. Demonstrated ability to troubleshoot and resolve technical issues required.
• Intermediate knowledge in the use and applications of Access Control, Intrusion and Video Systems required.
• Intermediate knowledge of computer networks, including TCP/IP, DNS, DHCP, Gateways, routers, switches required.
• Ability to read schematics and technical documents required.
• Must have a valid state driver’s license and good driving record.
• Demonstrated effective time management, planning and organization skills along with ability to multi-task as this is a “hands on” role.
• Excellent communication skills and ability to interact with internal staff and customers.
• Physical requirements include driving, seeing, lifting and carrying up to 50 pounds regularly, climbing ladders, bending, reaching, ability to distinguish colors and fine motor skills/hand dexterity for the use of tools.
• Basic computer skills to include MS Office and diagnostic software (e.g. PC-based).
• Ability to work outdoors in all types of weather is required.

Compensation & Benefits: 

• Starting hourly rate up to $25 per hour for highly experienced candidates.
• Company provided medical, dental, vision, short-term disability and life insurance plans.
• 401k Plan with Company match of up to 4% and immediate vesting.
• 10 days paid vacation (increases with length of service) + seven (7) paid Company holidays.

WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidates can expect to receive comprehensive coaching and support through detailed and ongoing internal sales training programs designed to help grow your own personal success in a career within the Company.

Candidates must already have a work authorization that would permit them to work in the US.

Wireless CCTV LLC is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.

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