East Midlands Trains is a long-distance UK Train operator. They serve passengers travelling to and from London, from South Yorkshire, through the East Midlands, visiting the East of England or the North.
At East Midlands Trains they deliver over 470 train services every day and aim to get them to their destination on time every time.
The Company’s Revenue Protection Officers (RPO’s) patrol the service ensuring passengers can provide a valid ticket for their journey.
If the RPO believes there was intent to avoid payment of a ticket a Penalty Fare may be issued, or in certain circumstances, possible prosecution.
Working as an RPO can be a challenging job, particularly if commuters haven’t purchased or hold a valid ticket and become hostile.
East Midlands Trains required a more individual approach to keep their RPO’s safe from any danger that they may face in their day to day duties, as a many of them suffer from verbal and physical violence daily.
East Midlands Trains were provided with WCCTV’s Body Worn Camera (Connect) for their RPO’s.
The use of the WCCTV Body Worn Camera is effortless, with only a single button to record, and a single button to stop. The unit also features a front-facing screen (a key requirement), wireless transmission (4G, 3G & Wi-Fi).
The feedback from users of the system has been overwhelmingly positive, with most of the praise focused on the reliability and simplicity of the unit.
With an eye on the future, with using WCCTV Body Worn Camera (Connect) they have future-proofed their investment as the unit
can offer a live streaming facility which can be activated by simply adding a SIM card.